Local Pickup Information

We currently offer local pickup/drop-off only as we are in our soft launch phase.

Once you receive a confirmation email that your order is ready, please arrange a convenient pickup or handover time with Fiona, Judy, or the person who introduced you to Haru Nori.

Please wait until you have received your order-ready confirmation email before arranging collection.

Order Processing

Orders are typically processed within 24 hours. If there are any unexpected delays, we will contact you with an update.

Questions?

If you have any questions regarding your order, please reach out via our Contact Us page and we'll be happy to assist.

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Returns & Exchanges

We hope you love your Haru Nori purchase. If something isn’t quite right, we’re here to help.

We accept returns and exchanges on eligible items within 14 days of delivery for store credit or exchange only, subject to stock availability.

To be eligible for a return or exchange, items must:

• Be unworn, unwashed, and unused
• Be in original condition
• Have all original tags attached
• Be returned within 14 days of receiving your order

Customers are responsible for return postage costs unless the item is faulty or incorrect.

Change of Mind

Please choose carefully, as we do not offer refunds for change-of-mind purchases, including incorrect size selection. Instead, eligible items may be returned for store credit or exchange only. If you’re unsure about sizing before ordering, please refer to our size guide or contact us - we’re always happy to help.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible with your order number and photos.

We will assess the item and provide a remedy in line with Australian Consumer Law, which may include a replacement (subject to availability) or refund.

Sale Items

Items purchased on sale, during promotional events, or marked as clearance are final sale and cannot be returned or exchanged unless faulty.

How to Request a Return or Exchange

To request a return or exchange, please contact us with your order number and details. We will provide instructions on how to return your item.

Questions?

If you have any questions about our Returns & Exchanges Policy, please contact us - we’re always happy to help.