Frequenty Asked Questions

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Orders

How do I place an order?

Browse our collection of curated baby and kids products, add your items to cart, and proceed to checkout. Our secure checkout makes shopping with Haru Nori simple and safe.

Can I change or cancel my order?

We process orders quickly to ensure fast shipping across Australia. If you need to make changes, please contact us as soon as possible. Once your order has been dispatched, we are unable to modify or cancel it.

Will I receive an order confirmation?

Yes, you’ll receive an order confirmation email immediately after purchase, including your receipt and order details.

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Products

How do I care for my items?

Each product page includes care instructions to help maintain quality and longevity.

Will sold-out items be restocked?

Depending on the popularity of some of our products, some items may be restocked. Please contact us to enquire.

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Payments

What payment methods do you accept?

We accept major credit cards and other popular payment options in Australia.

Is my payment information secure?

Yes, all payments are processed through secure and encrypted gateways to ensure your information is protected.

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Contact & Support

How can I contact Haru Nori?

For customer support, product enquiries, or help with your order, contact us via our online contact form. We aim to respond within 24–48 hours.

Do you have a physical store?

Haru Nori is an online store based in Melbourne, Australia, allowing us to deliver directly to your door.